Enterprises and large organizations, whilst they may have simple goals, can be complex beasts. This complexity is not a flaw, but simply a consequence of the range of tasks processes and systems they embrace. Almost inevitably, the enterprise application software used to implement, control and track all these processes reflect the complexity and can represent considerable support challenges. From ensuring that databases run smoothly, and respond at lightning speed, to tackling issues with daily usage raised by company staff, application support technicians certainly have their work cut out for them.

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Outsourcing increasingly popular

It is therefore not too surprising that large-scale companies and organizations are increasingly tempted by new ways of implementing IT solutions. One such measure is that of outsourcing some or all of the IT systems upon which a company relies. After all, a lot of the challenges presented by enterprise IT lie in having to purchase, install, and maintain equipment on business premises. The combination of equipment costs, and the need for staff to maintain and support it can significantly add to the total cost of IT ownership, as well as the stress levels of executives. In contrast, with an outsourced solution, an external company manages key equipment at a remote off-site location and software is delivered as an on-demand service over an internet connection. In-depth application support is also provided. This can significantly reduce total cost of ownership for hard-pressed IT managers, allowing them to concentrate on core activities and strategic planning.

The advantages of Oracle application hosting

Indeed, users of Oracle systems have particularly benefited from remote Oracle application hosting. Packages such as Oracle E-Business suite can transform the way a company works, and allow an integrated approach between modules, such as Oracle Financials and Oracle Advanced Procurement. However, managed internally, they can still bring hardware costs, licensing management issues, and enterprise application support challenges. Oracle as a service is overall a cleaner, leaner proposition, bringing considerable benefits:

• Pay As You Go pricing structure: a flexible usage-based finance model, eliminating high costs incurred in maintaining physical servers.

• More economical licensing: Oracle does not charge for additional licenses for software already licensed as part of application hosting.

• Focussed, dedicated application support services: Whereas an in-house support engineer has to be a “jack of all trades”, the remote Oracle application hosting enables engineers to focus entirely on the one product and develop high levels of expertise.